Inside Sales Manager

About The Company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About The Team/role

Undertake the overall targets of the inside sales team, be responsible for the daily management, lead follow-up, performance breakthrough and member empowerment of the assigned inside sales team, lead the team to efficiently complete lead conversion and sales indicators, and build a replicable team inside sales operation model.

In this role, you'll be...

• Performance Breakthrough & Target AchievementUndertake the team's sales targets assigned to the group, decompose them to each member and formulate daily/weekly follow-up plans; track the performance achievement progress of the group and its members, adjust follow-up strategies in a timely manner to ensure the group overachieves lead conversion and contract signing indicators.

• Team Management & Daily OperationBe responsible for the daily management, attendance supervision and work review of team members, lead daily morning and evening meetings to synchronize lead dynamics and share communication skills; assist members in solving core problems in customer follow-up and negotiation to improve the overall combat capability of the group.

• Refined Lead OperationBe responsible for the allocation, follow-up and activation of the group's leads, guide members to conduct hierarchical screening of leads and focus on key breakthroughs for high-intent customers; regularly sort out the pain points of lead follow-up, output optimization suggestions to improve the group's lead conversion efficiency.

• Member Empowerment & Skill ImprovementCarry out targeted skill training, script drills and objection handling guidance based on members' capability shortcomings; explore excellent cases and experiences of the group, organize internal sharing to help members quickly improve their inside sales capabilities and conversion rates.

• Data Review & Collaborative ConnectionCount the group's inside sales data (touch volume, intent rate, conversion rate, etc.) daily/weekly, form a review report and synchronize it to the team manager; connect with the Sales Support Department to coordinate resources to meet customer needs and ensure the smooth progress of the contract signing process.

We're eager to be in touch because you have...

• Educational Background: College degree or above; no major restrictions, and Marketing-related majors are preferred.

• Advanced English and Portuguese.

• Work Experience: More than 3 years of relevant inside sales experience, including experience in managing a To B inside sales team; experience in inside sales management of the SaaS, catering/retail industry is preferred; familiar with the needs of local Brazilian catering merchants, with excellent personal inside